Customer Service

Do you need help? Our Customer Service is here for you!

Take a look below and find the answer to your question quickly. Is your question still not answered? Feel free to contact us.

Order
Delivery
Subscription & Easy4u
Repair & warranty
Products
Payment
Laptop assistance
End of subscription

Questions about Order

Placing an order

Ordering a laptop from The Rent Company is quite simple. Your school or educational institution will give you a school code. The school code will also be shown on the order flyer which you receive from school. You need to enter this code on the order page.

Don't have a school code yet?
Then please wait until you receive it from your school or educational institution. Did you lose the school code? We can help with that! To do so, click on the chat at the bottom right and enter schoolcode. We will provide you with your school code immediately!

Once you are logged in, you can choose the laptop and term that suits you best. You can also purchase accessories such as a mouse or an additional charger.

Are you not at a school which is connected to us? No problem! Through Laptop Campus you can also order a laptop privately. In this way, you can still enjoy all the advantages of an Easy4u all-in-one subscription!

School code for ordering

Your school or educational institution will provide you with a school code that you can use to order. The school code will also be shown on the order flyer which you receive from school.

Don't have a school code yet?
Then please wait until you receive it from your school or educational institution. Did you lose the school code? We can help with that! To do so, click on the chat at the bottom right and enter schoolcode. We will provide you with your school code immediately!

Have you found the school code? If so, now is the time to order. Click the button below to proceed.

Difference between renting and buying

Whether you rent or buy, a laptop from The Rent Company always comes with the Easy4u all-in-one subscription. So there is no difference in terms of service between renting and buying.

However, there are some other differences. Below, we have highlighted these differences for you.

Rental: Buy:
You will be provided with a laptop on loan* The laptop is your property right away
You pay a deposit of 4x the monthly fee** You don't pay a deposit
You pay a fixed monthly or annual fee You pay everything at once



* At the end of the contract, you will be given the option to keep the laptop. If you choose this option, we will keep the deposit and the laptop will be your property.
** When you return the laptop at the end of the contract, you will get your deposit back.

Can I buy and pay in instalments?

No, that is not possible. If you want to pay for the laptop in instalments, you can rent it. Here you can choose a monthly or annual payment.

If you buy the laptop, it must always be paid for in one go.

Until when can I order?

To make sure we can deliver on time, we ask you to order before 31 July. After that date, we often manage to deliver the laptop before the start of the new school year, but we advise you to order early.

You can order at any time
In addition, it is possible to place an order at The Rent Company at any time of the year. Even if the school year is in full swing, we can always help you!

Ordering accessories

Through your Easy4u portal, you can simply and quickly order various accessories. For example, an extra charger or a wireless mouse for your device.

Once you are logged in, click on ''Order''. You will then immediately see the accessories that are compatible with your device. The accessories you order here are immediately insured within your Easy4u all-in-one subscription.

Questions about Delivery

Order status

A few days before the delivery of your order, you will receive an email from us. This will include the expected delivery date and the delivery method (to your school or home address).

Haven't heard anything yet?
Don't worry. We always communicate this a few days in advance. Also check your junk mail to be sure. Do you still have a question? Then please contact us.

Delivery method

We have made arrangements together with your school or educational institution for the delivery of your order. This can be done in three different ways. We are happy to explain them to you below.

Delivery at school
We will be present at your school and hand over your order to you personally. A few days before the delivery at your school, you will receive an email from us containing a pick-up receipt, the pick-up date and time.

When you are unable to pick up your order yourself, someone else may do this for you. You just need to make sure this person has the email with the pick-up receipt.

Delivery to school
We will deliver your order to your school and they will hand it over to you. You will receive an email from them with the pick-up date and time.

Delivery to home address
We will deliver your order directly to your home address. You will receive an email from us containing track & trace information so you can follow your package.

NOTE: under no circumstances it is possible to adjust the delivery method!

Can my order be delivered earlier?

No, unfortunately this is not possible. We have made delivery agreements with all schools and we cannot deviate from this.

I cannot be present at the delivery at school

No problem, we have taken that into account too. When you are unable to pick up your order yourself, someone else may do this for you. You just need to make sure this person has the email with the pick-up receipt.

Questions about Subscription & Easy4u

Information about Easy4u

Easy4u represents convenience and certainty. With the Easy4u all-in-one subscription, you can be sure that you never have to worry about your device and/or accessories.

When you purchase a laptop from us in combination with the Easy4u all-in-one subscription, you are ensured of:

  • Loaner laptops on repair.
  • Software installation.
  • High-speed service.
  • Damage and theft insurance.
  • Strong moisture-proof protection case.

Easy4u portal

Through your Easy4u portal, you can easily and quickly arrange all kinds of things yourself. Here are some of the features:

  • Requesting a repair.
  • Order accessories.
  • Access your invoices.
  • Change your details.
  • Buy out your rental agreement.
  • And much more...

Buy out rental contract

If you want to buy out the rental contract, we kindly ask you to follow the steps below.

  • Go to your Easy4u portal
  • Log in and click on ''Home''
  • Under the ''Help'' section, click on ''Pay off your laptop''
  • You can now pay off your laptop online. You will receive all information by email.

Forgotten password or username

Have you forgotten your username and/or password? No problem! Use the button below to go to your Easy4u portal. On this page, click on ''Forgot my credentials''. Then enter your email address and we will immediately send you an email with access to your login details.

My Easy4u all-in-1 subscription is about to expire. What do I do now?

As soon as the Easy4u all-in-1 subscription expires, you will no longer have any service on your laptop. Which means:
- You can no longer have your laptop repaired by The Rent Company
- There is no more replacement laptop available
- Your laptop is no longer insured in case of damage or theft

If you have bought the laptop, it will remain yours. You can keep using the laptop, but without the Easy4u all-in-1 subscription.

When you have rented the laptop, you can keep or return it. That is how it works:
- If you want to keep the laptop, you don't have to do anything. We keep the deposit and the laptop becomes your property. Just like buying it, you can keep using the laptop, but without the Easy4u all-in-1 subscription.
- If you want to return the laptop, you can arrange that in your Easy4u account, by going to 'Terminate subscription'.

Do you want a new laptop from The Rent Company? We are happy to make you a new offer. Please contact our customer service. So you can continue to enjoy the security of Easy4u!

My child leaves school, but the subscription continues

Is your son or daughter leaving school and is your subscription still running? In this case, we offer the following options.

  • You can convert the subscription to a private subscription. The service will then continue using the home address. It is no longer possible to get a loaner laptop after this.
  • Are you going to another secondary school that we also have a partnership with? Then we can transfer the subscription to the new school. You can ask the new school if we collaborate with them. If the school is not sure, please contact us so we can check this for you.

Has your subscription been taken out before or after 1 May 2024? Here we will tell you what is possible.

Subscription before 1 May 2024
You can simply cancel the subscription yourself using your Easy4u portal. Click on ''End subscription'' and follow the steps. All you need is proof of deregistration from school or graduation. This option is only available if you rent the laptop.

Subscription after 1 May 2024
You can simply cancel the subscription yourself using your Easy4u portal. Click on ''End subscription'' and follow the steps. All you need is proof of deregistration from school. This option is only available if you rent the laptop. In case of graduation, it is not possible to cancel your subscription earlier.

My child will go to another school

When your child moves to another school, you need to let us know. We kindly ask you to send us an e-mail to help@rentcompany.nl and include the following information:

  • Debit number OR postcode and house number
  • Name of new school
  • Name of child(ren)
  • Starting date

The debit number can be found on the invoice or in the Easy4u portal.

Change personal data

You can easily and quickly change your personal details yourself in your Easy4u portal. Once you are logged in, click on ''My details''. By clicking on the pencil you can change your data.

Questions about Repair & warranty

Report repair

Does the laptop need to be repaired even after taking good care of it? No problem! Through your Easy4u portal you can easily and quickly report the laptop for repair. Log in with your username and password. If you no longer have your login details, you can request them again at the same page.

Once logged in, follow the next steps:

  • Select ''Report an issue''.
  • Select the problem.
  • Specify when the problem started and add an additional description. Include all visible damage, even if it has nothing to do with the problem. Also select the cause of the defect.
  • When everything is entered, mark our repair conditions and click on ''Send Ticket''.
  • You will receive a confirmation email from us. Here you will find the next steps.

The hardware will be sent to The Rent Company where it will be checked and repaired. When it's ready to be collected, you will be notified by email.

NOTE: always back up your data, as it may be deleted. We are not responsible for data loss.

Status of repair

We will keep you informed about your repair through email. You can also check the status of your repair in your Easy4u portal.

Do you still have questions about the status of your repair? Then please contact our Customer Service; we will be happy to help you!

Repair costs

With an Easy4u all-in-one subscription, you are guaranteed a fast and good repair. In many cases, this is at no charge, for example when there is a factory error or when the device no longer works properly through normal use.

If the device is broken due to your own fault, such as falling off a table, the own risk of €50 will be charged. If we see that the device has been broken on purpose, the full repair costs will be charged. Thankfully, this does not happen very often.

For more information, you can always check our Terms and Conditions.

Duration of repair

One thing is for sure: when your laptop is broken, you want it back as soon as possible! We try to complete every repair within 10 working days. However, this is not always possible. This may be due to busyness or because the parts needed to repair are hard to get. We hope for your understanding.

When your laptop is ready to be collected, we will of course notify you immediately.

Acer laptops
For Acer laptops, the repair period is currently 20 working days. This is because the parts needed to repair are very hard to get. We understand this is annoying, but hope for your understanding! Once the parts have arrived, we will do everything we can to repair your laptop as quickly as possible.

Easy4u all-in-1 subscription
With the Easy4u all-in-1 subscription, you get a replacement laptop when your laptop is being repaired. You don't have to miss a minute of class!

My charger is broken

Your charger is an important part of your laptop. After all, you can't use your laptop without one. That's why we want to help you as soon as possible in case of problems.

Is your charger broken due to damage, such as water damage, or because your dog bit the cable? Then it is not covered by warranty and we recommend you order a new charger. You can do this in your Easy4u portal.



Is your charger not broken due to damage? Then please contact our Customer Service. We can then help you further so you can get back to work as soon as possible!

My laptop has been stolen

Of course, when your laptop is stolen, it is incredibly annoying! In specific cases, the theft of your laptop will be covered by the warranty. This varies per situation.

You should first report the theft to the police. Without a report, we cannot help you.

After this, you can send the report to administratie@rentcompany.nl. We will then contact you to discuss whether and what we can do for you.

Warranty after repair

After every repair, you get a 6-month warranty on the part we have replaced and the work we have carried out. On a battery that has been replaced, you get a 12-month warranty.

For more information, please check our Terms and Conditions.

Received broken product (DOA)

Have you received your order and it has been delivered broken? In this case, we speak of a DOA (dead on arrival).

On behalf of The Rent Company, we sincerely apologise for this inconvenience. Of course this is not the way it should be and we will solve this immediately!


Within what time frame can I report this?
If you receive your order broken, you have 14 days to report this to us using one of our contact options. The 14-day period starts from the moment you have received your order. If you report it to us outside these 14 days, we will use our regular repair process.

When do we speak of a DOA?
When your device does not turn on directly after receiving it, it is a DOA.

NOTE: before returning your device to us, it is important that you first connect it to the charger for 5 minutes. When you click the power button after these 5 minutes, in most cases your device will turn on automatically!

How do we solve this?
We have 2 ways to solve this for you. After we have received your device, we will assess how to solve it for you. Depending on the issue, we use the following simple and transparent guidelines:

  • If we don't need to replace a part OR there is a software issue, we will fix it for you and will not swap your device for a new model. In this case, we will return your device to you in perfect working order.
  • If we do need to replace a part, we will swap your device. In this case, you will receive a new device from us.

You can report a DOA by contacting us.

NOTE: before returning your device to us, it is important that you first connect it to the charger for 5 minutes. When you click the power button after these 5 minutes, in most cases your device will turn on automatically!

Questions about Products

Product selection

After logging in with the school code you received from your school or educational institution, you will be taken directly to the right webshop. Here you will find the selection we put together with your school.

When you place an order with us, you can be 100% sure that you always get the right device that meets the requirements of your school.

What is the product selection based on?

For each student, the school together with The Rent Company decides which products to choose from. This selection is aligned with the school pathway. Several things are taken into account, such as:

  • Does the device have sufficient storage and RAM capacity?
  • Is the device fast enough?
  • Does the device have other features such as a touchscreen?

We look at many more things, of course. But based on this, together we will make a choice to offer one or more devices in your school or educational institution's webshop.

Why a laptop from The Rent Company?

At The Rent Company, we offer convenience & certainty. Because we make the right selection together with the school or educational institution in advance, you always make the right choice. In addition, we always provide all our devices in combination with the Easy4u all-in-one subscription.

All devices come standard with a rubber bumper, extra strong hinges and a hardened screen. This ensures that the device can stand up to use by students. Watch the video below to find out more.

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Installed software

Windows laptops are completely installed and ready to use. This includes any software applications coordinated with the school or educational institution. In all cases, this includes the following software:

  • Operating system Windows 11 (OEM licence) - 21H1 operating system
  • Latest Windows updates operating system updates
  • Microsoft Office 365 ProPlus 64 bits pre-installation
  • 7-zip 64x
  • Adobe reader
  • Audacity Audio
  • Chrome browser
  • Dell Bios Provider Powershell extension
  • Firefox
  • Gimp Photo
  • Google Earth Pro
  • Microsoft .netfx 3.5 Software for .net 3.5 support
  • MuseScore
  • Notepad++
  • Openshot
  • Paint.net
  • Safe Exam Browser
  • Visual basic common controls 6.0 Software for visual basic support
  • VLC media player Software for media player
  • Vmware Horizon client Client for Vmware Horizon
  • MSOOBE

NOTE: we install Microsoft Office but do not provide licences for its use. This is arranged by school. Therefore, when you order a laptop privately or leave school, you will need to provide this licence yourself.

Because a Chromebook works over the internet, the apps and programmes used are provided to the school using the cloud. This configuration is done through the Google Classroom software managed by the school.

Information about Chromebooks

A Chromebook is a computer that comes with Google's Chrome OS operating system. The Chromebook takes only seconds to start up and has built-in antivirus protection.

Compared to a normal computer, a Chromebook stores and processes everything in the cloud, an online server. Therefore, a Chromebook does not require local storage.

Questions about Payment

Will I get a BKR registration when renting?

No, you will not get BKR registration. We think it is extremely important that everyone can participate in digital education! That is why we have ensured that there is no need for a test or registration with the BKR.

My invoices

Through your Easy4u portal you can view your invoices. Once you are logged in, click on ''Invoices'' and you can see everything.

Change bank account number

To change the account number for direct debit, we need some information from you. You can send this to us at help@rentcompany.nl. If the new account number is not on your name, we kindly ask you to include the new account holder in the cc of your email.

  • Old account number
  • New account number
  • Account holder name (new account number)
  • Debit number
  • Student name

The change will take effect from the next debit date. If you make the change after the 17th of a month, there will be one more direct debit from the old account number.

NOTE: you still have to pay any open payments to us yourself! You will receive a reminder with a request for payment from our payment provider Payt.

Can I buy and pay in instalments?

No, that is not possible. If you want to pay for the laptop in instalments, you can rent it. Here you can choose a monthly or annual payment.

If you buy the laptop, it must always be paid for in one go.

Questions about Laptop assistance

Information about G-Data

G-Data is a tool that is much more than just antivirus software. It has been awarded several times as the best product to protect your computer; G-Data represents security. Plus, all your data always stays in Europe. With G-Data you can:

  • Careless internet browsing.
  • Using the built-in antivirus scanner.
  • Using child protection and anti-spam.

Help with G-Data

Below, we have answered the most frequently asked questions regarding G-Data for you.

My login details don't work
You have received two emails from us separately sharing the username and password. In both emails you will find instructions on how to install G-Data. We notice that it frequently goes wrong at step 7 because here you are asked which way you want to activate the licence. You should choose ''Enter login credentials'' here, after which you can enter the username and password.

Activeren licentie
After downloading the G-Data software, log in with your username and password. Once you have logged in, click on ''Activate licence'' at the bottom left and enter the licence code. After this, your G-Data licence is activated.

Run virus scan
In the G-Data software, click on ''Virus protection'' (virusbeveiliging) and select the option ''Check computer (all local hard drives)''. A virus scan will then be executed.

Switching functions on and off
When a function says ''not active'', you can enable it by clicking on it. Switching it off is done in exactly the same way.

Switching on child protection
In the G-Data software, click on ''Child protection'' (kinderbeveiliging). Then click on the option ''Child protection for this user'' and select ''Enable''. After this, you can define the allowed content.

Configure security level
In the G-Data software, click on ''Firewall'' (firewallbeveiliging). Next, click on the option ''Security'' and then on ''Edit security settings''. After this, you can configure the security level.


Want to know more about G-Data? Just click the button below.

Do you still have questions? Please feel free to contact us; our Customer Service is ready to help you!

Parental control

A safe laptop is extremely important! With parental controls, you can let your child use the internet with complete peace of mind. If you like to keep control of this, we recommend using the free application Family Link.

Click the button below to go to the Family Link page.

Lenovo 300w touchpad/keyboard problems

It may be possible that your laptop (Lenovo 300w) thinks it's in tablet mode. Normally this only happens when the laptop is folded in half, but because of a bug in the software, this can also happen due to other influences. For example, by a metal object coming close to the laptop or when 2 laptops are lying on top of each other.

The latest BIOS update solves this problem in most cases. You can install this by following the steps below:

  • Go to this page and enter the serial number.
  • Go to ''Drivers & Software.''
  • Click on ''Select Drivers''.
  • Click on ''BIOS/UEFI''.
  • Click ''Download'' next to BIOS Update and install the software.

Are you still encountering problems after the BIOS update? Then report your laptop for repair.

Acer Chromebook 511 won't turn on

If you leave your Acer Chromebook 511 on the charger for a long time, it may no longer turn on. Acer is aware of this and will fix this issue in the next update. Until then, we've found a way around it ourselves:

  1. Connect the charger
  2. Press and hold the POWER and REFRESH button
  3. The laptop will now start up again

If that doesn't work, you can also do a Powerwash. How to do that can be found here

Battery problems

As the battery ages, the battery life decreases. Here are a few tips to keep the battery in good condition for as long as possible and not to consume unnecessary power:

-Charge the battery until it is completely full. Only then should you remove the laptop from the charger. Leaving the laptop on the charger all the time, even when it is already full, is also bad for the battery life.

-Set the brightness and contrast of the screen to a lower level.

-Don't run a multitude of programs at once, but rather close them after use.

-Playing games (only during breaks!) consumes a lot of battery power.

If your battery is working so badly that it prevents you from using your laptop optimally, you can submit your laptop for repair. We will then judge what the issue is and, if needed, replace the laptop. There may be costs involved.

Mouse or keyboard problems

Below is a step-by-step plan, which you can use to get your mouse or keyboard working again:

1. Turn the computer off completely (Start → Power → Shutdown) and then on again.

2. For a wireless mouse or keyboard, check that the batteries are not dead.

3. Check that the mouse or keyboard works on another computer.

4. For a mouse, try whether it works on a white sheet of A4 paper.

5. Insert a usb stick in the same port of the laptop and check if it works. If not, try another USB port.

6. Check that the antivirus package is not causing a problem.

7. Reboot the computer with mouse and keyboard connected.

Issue not resolved?  Perhaps the issue lies somewhere else. For technical support you can contact your customer support.

Webcam problems

Below is a step-by-step plan, with which you can get your webcam working again:

1. Turn off the computer completely (Start → Power → Shutdown) and then turn it back on.

2. In Windows, check that the camera is working:
- Click the start button and open the camera application.
- If the camera has an image, the problem is in the other program.

3. Go to Start → Settings → Privacy → Camera and check that Access to the camera for this device is enabled and that the application has access.

4. Check that all drivers are installed by installing Support Assist on a Dell laptop and have the program install the latest updates.

Issue not resolved? Perhaps the issue lies somewhere else. For technical support you can contact your customer support.

Microphone problems

Below is a step-by-step plan, which you can use to get your microphone working again:

1. Turn off the computer completely (Start → Power → Shutdown) and then turn it back on.

2. Go to start → settings → system → sound

3. See if under ""Testing your microphone"" the bar moves when you make sound

4. At ""Choose your input device"" check if the right device is chosen there

5. Verify that all drivers are installed by installing Support Assist on a Dell laptop and having the program install the latest updates.

Issue not resolved? Perhaps the issue lies somewhere else. For technical support you can contact your customer support.

Headphone problems

Below is a step-by-step plan, which you can use to get your headphones or earphones working again:

1. Turn off the computer completely (Start → Power → Shutdown) and then turn it back on.

2. Check that your headphones themselves have nothing wrong with them:
- Connect your headphones to your cell phone and check that they work then.
- Does your headphone also have a microphone connection via a 4-pin plug; then you can also check if it works by calling your phone.
- If your headphones have a normal stereo jack; then you can check if your cell phone can play music through your headphones.

3. Reboot your laptop with the headphones connected. If it works then, and if you remove the headphones it doesn't, then there is a problem with the drivers. Verify that all drivers are installed by installing Support Assist on a Dell laptop and having the program install the latest updates.

Issue not resolved? Perhaps the issue lies somewhere else. For technical support you can contact your customer support.

Questions about End of subscription

Contract expiry date

You can easily find this under ''Personal details'' in the Easy4u portal. Here you will find, among other things, when the contract started, the duration of the contract and the end date.

Contract renewal

When your Easy4u subscription expires, you can renew it with us at any time. You can do so by following the steps below.

  • Log in to your Easy4u portal.
  • Click on ''new offer'' at the top.
  • Select whether you want a new laptop for high school, a student laptop or just a service renewal.
  • Choose if you want to rent or buy and select the preferred term.
  • We will send your device to your home address as soon as possible.

Information about service extension

If your device still works perfectly well, you can also choose to only renew the Easy4u all-in-one subscription. Below, we are happy to explain how this works.

  • The service on the device will be extended for a maximum of one year.
  • You only pay for the Easy4u all-in-one subscription.
  • You can choose to pay per month or all at once.

A service extension is only possible if we can guarantee a potential repair. If, for example, we can no longer get the parts for your device, we cannot offer a service extension.

Follow the steps below to set this in motion.

  • Log in to your Easy4u portal.
  • Click on ''new offer'' at the top.
  • Select whether you want a new laptop for high school, a student laptop or just a service renewal.
  • Choose if you want to rent or buy and select the preferred term.
  • We will send your device to your home address as soon as possible.

What is the ''new school laptop'' option?

You can use this option if you want to order a laptop for the same high school. It means the following:

  • The device will be prepared for school.
  • The service will continue through school.
  • Your order will be sent to your home address as soon as possible.

What is the ‘’laptop for students‘’ option?

You can use this option if you want to rent or buy a laptop for continued education. It means the following:

  • There is a standard software package on your device.
  • The service will continue throught the home address.
  • Your order will be sent to your home address as soon as possible.

Are you out of school and no longer have access to your laptop?

Don't worry, this is because the account has been deactivated by the school. When you reset your laptop to factory settings, you will immediately regain access to your laptop.

Dell
Follow the instructions using the button below to regain access to your Dell laptop.

Chromebook
Unfortunately, you cannot accomplish this yourself. We kindly ask you to send us an email asking us to give you access to your laptop again. We will then arrange this remotely for you.

Terminate subscription

Termination of the subscription can be arranged easily and quickly using the Easy4u portal. Log in, go to the homepage, click on ''Return laptop'' and follow the steps. Next, you will receive an email from us containing the return instructions for sending your laptop back to us.

Good to know
In case of an early termination, proof of deregistration or graduation must be attached. The deposit will not be refunded. If the termination takes place after the end of the contact, you will receive the deposit back and we do not need any proof.

Deposit of the laptop
If you terminate your subscription with us within 20 days before or 3 weeks after the end date, you will receive the deposit back from us.

If you terminate your subscription with us before the 20 days of the end date, we will consider this as an early termination and you will not receive the deposit back from us.

You cannot terminate your subscription after the 3 weeks of the end date. In this case, you will not receive the deposit back from us. However, the laptop will be your property.

scholen content

Do you need help?

Then contact us, we would love to help you out! We're open Monday to Friday from 8:30 AM to 5:00 PM.

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Email

Response: within one business day

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Feel free to call us, we are more than happy to assist you!

085 - 0036150